FAQs: Account

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How do I apply for a member account?
Refer to our member FAQ here.

How do I login into my account?
Click on the Member's menu item located at the top at of the webpage.

When I tried to login, it says my account is not activated
All member accounts are activated upon registration. If you account has been deactivated, please contact us for account reactivation.

I have forgotten my login password, what can I do?
At the login page, click on the Forgot Password link located below the login button. Enter your registered email address and we will sent the recovered password to your email.

Can I withdraw my membership?
Yes, please write to our customer service, clearly stating your IC Number and Username to process your withdrawal. Withdrawals are only applicable for balance amount of RM10 and above. Once your withdrawal is approved, we will issue you a cheque 14 days from the date of approval. A processing fee of rm 10 will be charge on any refund request

Is there a validity period for my paid credits?
There is no expiration date for all paid credits, however if your account has not been active (made product purchases) over a period of 1 year, an administrative charge of RM50 will be applied per year.